SHIPPING

UK

Royal Mail Tracked 48 (2-3 business days): FREE

EUROPE

Royal Mail International Tracked (3-5 business days): £5

NORTH AMERICA & REST OF WORLD

Royal Mail International Tracked (5-7 business days): £10

DELIVERY PROCESS

Once you have placed an order, you will receive an order confirmation email. This email tells you that we have received your order and will show you information such as: products ordered, order number and your shipping location.

All orders will be processed and shipped within 3 business days of your order confirmation. You will receive a second email and this is your shipping confirmation. This will include your tracking details and tracking number, if applicable.

The shipping fee or order total does not include customs and duties, and this will be charged accordingly by customs in your own country, based on the order value of your shipment. 

RETURNS

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@terranorta.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@terranorta.com.

DAMAGES AND ISSUES 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EUROPEAN UNION 14 DAY COOLING-OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

REFUNDS 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, or any other queries, please contact us either directly at contact@terranorta.com, by using our Contact Form, or by messaging us on our Instagram.